MENORCA EN KAYAK SL is a company specialized in the commercialization of sports products and services, owner of the website www.menorcaenkayak.com.
These “Terms and Conditions” apply to any booking of our activities and rentals.
- Prices are expressed in euros and include VAT.
- It is essential to know how to swim for any water activity.
- Minors must be accompanied by a responsible adult or have a signed authorization from them.
- Weight under 120 kg; height under 2 meters (please consult with the center if your weight and/or height is equal to or greater than the specified limits).
- Please inform the center in advance if you have any disability, serious medical conditions, or are pregnant before booking any activity.
- You also agree not to be under the influence of alcohol, drugs, and/or narcotics, as well as any medication that may impair your reaction abilities.
- Throughout the entire activity, the group will be assisted by qualified guides/instructors.
- By booking our services, the client agrees to follow the instructions of the guide (monitor) responsible for each activity at all times.
- MENORCA EN KAYAK or our guides cannot be held responsible for personal injuries, loss, or damage of equipment, when caused by misuse and/or failure to follow given instructions.
- MENORCA EN KAYAK reserves the right to change the schedule or cancel any activity due to weather and safety conditions.
- The commitment of MENORCA EN KAYAK begins at the start of the contracted activity.
- The contract and responsibility of MENORCA EN KAYAK apply exclusively to the direct work of its technicians and the organization of the activity.
- Advance booking is essential. To confirm a booking, the client must pay 100% of the total amount.
- By paying for any booking, it is understood that the client has read and accepts our terms and conditions.
- It is the client’s responsibility to travel to the activity’s starting point (please consult in cases where the service is included).
- MENORCA EN KAYAK reserves the right of admission to anyone who presents any of the criteria mentioned above.
- We reserve the right to make changes and adjustments to these terms and conditions without prior notice to any client. We will do our best to comply with the terms agreed upon in the booking. The cancellation policy cannot be changed.
- We recommend that all clients have their own personal travel/medical insurance.
- Any claim or complaint against MENORCA EN KAYAK will be handled in the courts of Mahón.
GUIDED EXCURSIONS OF SEVERAL HOURS
1. Service Conditions:
For excursions, the rates are per person, and the 21% VAT is included.
The activity includes a self-draining kayak or SUP, paddle, life jacket, and dry bag. Additional services, such as transportation, are the responsibility of the client.
The minimum age requirements for participation and booking details are specified in the description of each activity.
2. Cancellation due to Weather Conditions:
In the event of adverse weather conditions, MENORCA EN KAYAK may reschedule or cancel the activity. In such cases, the client is entitled to reschedule or receive a full refund.
3. Cancellation by the Client:
- 7 or more days in advance: full refund of the reservation amount.
- Less than 7 days in advance: 30% penalty of the total reservation amount.
- Less than 48 hours in advance: 100% penalty of the total reservation amount.
If the client fails to show up at the scheduled date and time, they must pay the full reservation amount.
4. Insurance and Acceptance of Terms:
A confirmed booking implies acceptance of all the conditions outlined here. If someone books on behalf of another person(s), they will assume all of these conditions.
No exceptions will be made to our cancellation policy for any reason, including, but not limited to, weather, terrorism, civil unrest, pandemics, personal, family, or medical emergencies. There are no refunds for late arrivals or early departures from a trip. Cancellation fees are calculated based on the total trip price.
KAYAK AND SUP RENTAL BY THE HOUR
1. Service Conditions:
For kayak and SUP rentals, the rates are per item, not per person, and include 21% VAT.
The rental includes a self-draining kayak or SUP, paddle, life jacket, and dry bag. Additional services, such as transportation, are the responsibility of the client.
The booking requirements are specified in the description of each product.
2. Cancellation Due to Weather Conditions:
In the event of adverse weather conditions, MENORCA EN KAYAK may reschedule or cancel the activity. In such cases, the client is entitled to reschedule or receive a full refund.
3. Cancellation by the Client:
- 7 or more days in advance: full refund of the reservation amount.
- Less than 7 days in advance: 30% penalty of the total reservation amount.
- Less than 48 hours in advance: 100% penalty of the total reservation amount.
If the client fails to show up at the scheduled date and time, they must pay the full reservation amount.
4. Insurance and Acceptance of Terms:
A confirmed booking implies acceptance of all the conditions outlined here. If someone books on behalf of another person(s), they will assume all of these conditions.
No exceptions will be made to our cancellation policy for any reason, including but not limited to weather, terrorism, civil unrest, pandemics, personal, family, or medical emergencies. There are no refunds for late arrivals or early departures from a trip. Cancellation fees are calculated based on the total trip price.
SEA KAYAK RENTAL
1. Service Conditions:
For sea kayak rentals, the rates are per item and include 21% VAT.
The price includes a sea kayak, paddle, life jacket, spray skirt, 1 dry bag, safety equipment such as a spare paddle and towing rope, cup, and sponge.
External services, such as transportation, must be arranged separately. Accommodation is the responsibility of the client.
By renting the equipment, the client agrees to the following:
“I hereby declare that I take full responsibility for my own safety during the rental period. I am aware that sea kayaking carries certain risks, and I will take these risks into account while on the water. I will return the equipment in the same condition as it was given to me. If the equipment is not returned within the agreed period or is damaged in any way, MENORCA EN KAYAK has the right to charge for any extra costs due to delay or damage to the equipment.”
2. Cancellation Due to Weather Conditions:
Activities are subject to weather conditions and sea state. For this reason, MENORCA EN KAYAK may be forced to change or cancel the rental, even during the contracted period. In this case, the client is entitled to reschedule the rental service, receive a full refund, or a partial refund.
The amount paid for a booking will not be refunded if the weather conditions are unsatisfactory for the clients.
The amount paid for a booking will not be refunded if the client decides to leave due to inexperience.
3. Cancellation by the Client:
The client may cancel or modify the contracted services and is entitled to a refund of the amounts paid after receiving written cancellation notice via email.
The following cancellation penalties apply:
- A 10% administrative fee on the total booking price.
- Cancellations made 15 or more days in advance: 20% penalty of the total reservation amount.
- Cancellations made between 14 and 5 days before the rental: 25% penalty of the total reservation amount.
- Cancellations made less than 5 days before the rental: 100% penalty of the total reservation amount.
If the client fails to show up at the scheduled date and time, they must pay the full reservation amount.
We strongly recommend that clients purchase travel insurance. It provides great peace of mind in case of needing to cancel.
4. Insurance and Acceptance of Terms:
The necessary insurance for the activity is included.By confirming the reservation, the client accepts all terms and conditions outlined here.
No exceptions will be made to our cancellation policy for any reason, including but not limited to weather, terrorism, civil unrest, pandemics, personal, family, or medical emergencies. There are no refunds for late arrivals or early departures from a trip. Cancellation charges are calculated based on the total trip price.
MULTI-DAY GUIDED TOURS
1. Service Conditions:
Our rates are per person and include 21% VAT as well as the mandatory civil liability and accident insurance required by the decree regulating canoeing activities by the Balearic Government (30/1998, March 6, for profit-making nautical activity centers).
The rates include all necessary technical equipment for the activity, which you can consult in the technical sheet on our website.
External services (accommodation, transportation, etc.) are the client’s responsibility, although MENORCA EN KAYAK may occasionally arrange them.
We rarely cancel, but if cancellation becomes unavoidable, we will issue a full refund or do our best to place you in an equivalent program; the choice is yours. We strive to make these decisions at least 30 days before the start date of the program. If you are booking a flight or making other arrangements to attend this activity, we strongly recommend purchasing travel cancellation insurance.
The technical sheet for each activity specifies the minimum age required for participation and the necessary booking requirements.
2. Weather Conditions:
Our activities are subject to weather conditions and sea state. For this reason, MENORCA EN KAYAK may be forced to change or cancel the activity, even during its course. In this case, the client is entitled to reschedule the activity or receive a full or partial refund.
No refunds will be issued if the weather conditions are unsatisfactory for the client.
No refunds will be given if the client decides to leave due to lack of experience.
3. Cancellations and Modifications:
The client may cancel or modify the contracted services and is entitled to a refund of amounts paid, after receiving written cancellation notice via email.
Since a significant portion of our costs are committed well in advance of the activity, the following penalty criteria apply:
- 10% administrative fee on the total reservation price.
- Cancellations made 30 or more days in advance: 20% penalty of the total reservation amount.
- Cancellations made less than 30 days before the activity: 100% penalty of the total reservation amount.
- If the client does not show up at the scheduled date and time, they will be required to pay the full amount of the reservation.
We strongly recommend that individuals purchase travel insurance. It provides great peace of mind in case of necessary cancellations.
4. Insurance and Acceptance of Terms:
The necessary insurance for the activity is included. By confirming the reservation, the client accepts the general terms and conditions.
No exceptions will be made to our cancellation policy for any reason, including, but not limited to, weather, terrorism, civil unrest, pandemics, personal, family, or medical emergencies. No refunds will be provided for late arrivals or early departures. Cancellation charges are calculated based on the total trip price.
SCHOOL GROUPS
1. Service Conditions:
For excursions, rates are per person and include 21% VAT.
The activity includes an auto-draining kayak or SUP, paddle, life jacket, and shared dry bag. Additional services, such as transportation, are the client’s responsibility.
2. Cancellation Due to Weather Conditions:
In case of adverse weather conditions, MENORCA EN KAYAK may reschedule or cancel the activity. In this case, the client is entitled to reschedule or receive a full refund.
3. Cancellation Conditions:
To confirm the reservation, a 30% deposit of the total price must be paid at least 30 days prior to the activity. The remaining balance must be paid 15 days before the activity date.
7 days before the event, the exact number of participants must be confirmed. After this period, the number cannot be modified, except in cases of illness or serious health issues (official medical certificate required). In such cases, no discounts will be applied.
4. Cancellation Conditions for Groups:
- Cancellations made 10 or more days in advance: 25% penalty of the total reservation amount.
- Cancellations made between 9 and 4 days before: 50% penalty of the total reservation amount.
- Cancellations made 3 days or less before: 100% penalty of the total reservation amount.
5. Insurance and Acceptance of Terms:
The necessary insurance for the activity is included. By confirming the reservation, the client accepts the general terms and conditions.
GROUPS
1. Service Conditions:
For excursions, rates are per person and include 21% VAT.
The activity includes an auto-draining kayak or SUP, paddle, life jacket, and shared dry bag. Additional services, such as transportation, are the client’s responsibility.
2. Cancellation Due to Weather Conditions:
In case of adverse weather conditions, MENORCA EN KAYAK may reschedule or cancel the activity. In this case, the client is entitled to reschedule or receive a full refund.
3. Cancellation Conditions:
To confirm the reservation, a 30% deposit of the total price must be paid at least 30 days prior to the activity. The remaining balance must be paid 15 days before the activity date.
The final number of participants must be confirmed 15 days before the activity. After this point, no reductions are allowed. Any cancellations will not be refunded.
4. Cancellation Conditions for Groups:
- A 10% administrative fee will be charged on the total reservation amount.
- Cancellations made 10 or more days in advance: 25% penalty of the total reservation amount.
- Cancellations made between 9 and 4 days before: 50% penalty of the total reservation amount.
- Cancellations made 3 days or less before: 100% penalty of the total reservation amount.
5. Insurance and Acceptance of Terms:
The necessary insurance for the activity is included. By confirming the reservation, the client accepts the general terms and conditions.
No exceptions will be made to our cancellation policy for any reason, including but not limited to weather, terrorism, civil unrest, pandemics, personal, family, or medical emergencies. There are no refunds for late arrivals or early departures. Cancellation fees are calculated based on the total trip price.
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